CUSTOMER SUPPORT

At JIRALAK, we are dedicated to providing exceptional customer service. Our team is here to assist you with any inquiries or concerns you may have. We believe in building lasting relationships with our customers and ensuring that your shopping experience is smooth and enjoyable.

Have any questions or concerns?

We’re always ready to help!

Send us an email to:

info@jiralak.com

RETURNS

Please allow up to 7 business days to process your exchange or return request. If the new item costs less than the original item, we will issue a refund and process the new item as a new order. If the new item costs more than the original item, a new charge will be applied for the difference. Our client service team will inform you of any additional charges before proceeding with the exchange.

Why do FAQs matter?

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
Can I return a product?

Protects must be return within 7 days. Final sale items cannot be returned or exchanged.
Where can I add my FAQs?

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.